Who We Are

Kidney Dialysis is a travel-planning service for people who dialyse and want a holiday in South Africa. The website operator responsible for this site is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

This policy describes how personal information is handled in line with the Protection of Personal Information Act, known as POPIA. It covers information collected through this website, including contact form submissions and related planning communication. It does not change the medical process for arranging dialysis treatment, which is always handled directly between the traveller's own renal unit and the host unit.

What Information We Collect

We collect only information that is reasonably needed to respond to an enquiry, prepare a suitable itinerary, suggest accommodation and transfers, and keep a record of communication. Depending on what you choose to send, this may include general personal and travel information, and limited health-related information relevant to travel planning.

Name and surname
Contact details submitted through the enquiry form
Preferred destination, travel dates and companion details
Mobility or accessibility needs for rooms or transport
General dialysis travel requirements you choose to share
Messages, notes and planning preferences linked to your enquiry

We ask that you do not send more medical detail than is necessary for travel planning. Clinical decisions about whether travel is suitable remain with the renal team.

How We Use Personal Information

Personal information is used for lawful and specific purposes connected to the service offered on this site. The main purpose is to help plan a holiday around dialysis by coordinating non-clinical travel arrangements and practical information.

To respond to an enquiry submitted on the contact page
To suggest destinations, accommodation options and transfer arrangements
To prepare checklists, itinerary notes and practical travel guidance
To communicate about accessibility, timing and logistics
To keep internal records of enquiries and planning history
To meet legal or regulatory duties where required

We do not sell personal information. We do not use enquiry information for unrelated marketing without a lawful basis or consent where consent is required under POPIA.

Sharing Information

Information is shared only where it is necessary for the travel-planning service, where you ask us to do so, or where the law requires it. Because dialysis treatment arrangements are made directly between renal units, we do not book or provide treatment and we do not make clinical decisions.

Where needed for planning, relevant details may be shared with accommodation providers, transfer operators or service providers involved in the practical arrangements of a trip. Only the minimum information reasonably required for that purpose is shared. If special category personal information is involved, it will be handled with additional care and only where permitted by POPIA.

Storage, Security and Retention

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, misuse, disclosure or alteration. Access is limited to those who need the information for enquiry handling, administration or trip planning support.

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, for follow-up connected to the enquiry, or for any period required by law. When information is no longer needed, it will be deleted, destroyed or de-identified where reasonably practicable.

Cookies and Website Data

This website may collect limited technical information automatically when you browse, such as device type, browser information, pages visited and basic usage data. This helps with site operation, security and performance monitoring.

Essential cookies may be used to support normal website functions
Basic analytics may be used to understand page usage and improve content
Security logs may record activity to help detect misuse or attacks

You can control cookies through your browser settings, although disabling certain cookies may affect how the site functions.

Your Rights Under POPIA

Subject to POPIA and other applicable law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful reason to keep the information. You may also lodge a complaint with the relevant regulator if you believe your information has not been handled lawfully.

To exercise any of these rights, please use the enquiry form on the contact page and state the nature of your request clearly. We may need to verify identity before acting on a request, to protect privacy and prevent unauthorised disclosure.

Privacy policy